FAQs

What if my order is lost or damaged?

Please know that Love, Petunia LLC is not responsible for any lost or damaged upon arrival package. If your item is lost or damaged from shipment, please contact USPS.

 

What if I typed the wrong address for shipment?

Please know that the address you type is the address your shipment will be sent to. If you need to make an address change, please contact us directly at lovepetuniainfo@gmail.com within 24 hours of purchase. If your order has not already been fulfilled, we can do our best to update!

 

What is the best way to open my package upon arrival?

We know you are super excited to open your package! Please make sure before tearing or cutting your package that the items inside are not near the opening to ensure they are not damaged in the process!

 

Can I get my handmade Love, Petunia bracelet wet?

We are committed to using high-quality materials and want to ensure your Love, Petunia bracelet lasts! Unless otherwise stated in the product description, you CAN get your Love, Petunia bracelet wet! We do not recommend harsh perfumes or makeup around the area worn. Many of our bracelets feature gold-filled and sterling silver beads, meaning they are water AND tarnish-resistant! We make sure to put all details in each item description on our site!

 

I don't see my size listed for the bracelet I want to purchase! What do I do?

Contact us! While we cannot guarantee that we can make another of the exact type, we do occasionally have spare beads, or can make something similar! Being a small business, we typically only make small batches of each type of bracelet. This ensures we keep a variety of options available to you!

 

WARNING! OUR PRODUCTS ARE MADE WITH SMALL PARTS. TO AVOID DANGER, PLEASE BE AWARE OF THE SMALL SIZE OF THE BEADS USED TO CREATE HANDMADE LOVE, PETUNIA JEWELRY. WE DO OUR VERY BEST TO TEST EACH PIECE OF HANDMADE JEWELRY FOR DURABILITY THOROUGHLY BEFORE SENDING OFF YOUR ORDER, BUT SHOULD AN ITEM BREAK, BE AWARE THAT BEADS AND SMALL ITEMS ARE A CHOKING HAZARD.

PARENTS, PLEASE USE CAUTION WITH CHILDREN.

CAREGIVERS, PLEASE USE CAUTION WITH ELDERLY.